Registration now open for 15th Annual One on One | Sept. 12-13

Implementation Project Manager

Position Summary

The Microcorp Implementation Project Manager will act as the lead individual responsible for complex networks, Cloud services, SD-WAN and UCaas service activation. This Individual will communicate with the customer and Partner to manage expectations and deliver the Ultimate Partner and customer experience during the implementation process. The Implementation project manager coordinates and manages service delivery resources in the process including scheduling and coordination with Customer, Vendors, and Providers.

Minimum Qualifications:

  • Required minimum of 3+ years of prior Telecom experience
  • Required 2+ years project management experience
  • Requires strong attention to detail, accuracy and project management skills
  • Ability to work independently
  • Ability to prioritize work to ensure all implementation timeframes are met
  • Ability to coordinate simultaneous projects from inception to completion.
  • Experience in customer needs assessments.
  • Outstanding customer support and problem-solving skills
  • Excellent oral and written communications skills
  • Knowledge of Microsoft programs

Key Responsibilities:

  • Provides order coordination and customer service support to business partners from a signed contract through implementation and installation.
  • Confirm order details and requirements to ensure necessary entrance criteria is met before submission to the provider
  • Submit order to the provider via a portal or through a defined submission process
  • Update internal CRM tool to manage implementation to ensure all milestones are met proactively.
  • Communicate with partner, customer and key vendor contacts to keep them updated throughout the process.
  • Identifies possible issues and escalates to key provider contacts for resolution.
  • Work with partners on post-install requests such as billing inquiries, maintenance requests, and service impacting issues.

Preferred:

  • Salesforce experience
  • A desire to work in a fast-paced environment in the technology field
  • Experience with UCAAS, Cloud technology, and SD-WAN
Direct resume and cover letter submissions should be sent to hr@microcorp.com

 

Nautilus

Nautilus supports every phase of the telecom and cloud sales process so you are more informed, more effective and more able to support your clients.

Nautilus is the most advanced back office portal in the industry. It streamlines every step of the process of selling and supporting telecom and cloud services, so you can maximize your profit.

GO

Solutions

MicroCorp is the premier value-added master agent, distributing a complete range of network and cloud solutions and giving you the channel partner support you need to be a trusted advisor to your customers.

Our network of subject matter experts make sure that you can back each innovative telecommunications and cloud solution with confidence.

GO

Contact Us

Contact us to see why so many partners rely on us for the expertise, solutions and resources necessary to sell and support telecom and cloud services.

Rely on us as a trusted, skilled partner who will help you meet the changing demands for telecom and cloud with the best solutions available.

GO

Let us help you grow your business.

Become a Partner
Rotate your device 90° to view site.
Simple Share Buttons